Returns & Exchange
Not completely satisfied? We offer easy returns and exchanges within 7 days
7 Days
Return window from delivery
Free Pickup
We arrange doorstep pickup
Easy Exchange
Different size or color
Quick Refund
5-7 business days
Return Policy
Eligibility for Returns
We offer a 7-day return policy from the date of delivery. To be eligible, items must:
- Be unused, unwashed, and in original condition
- Have all original tags and labels intact
- Be in original packaging (if applicable)
- Return request within 7 days of delivery
- Include proof of purchase (invoice)
Return Process
Initiate Return
Log in and go to "My Orders" to start your return request
Schedule Pickup
We'll arrange a free pickup within 2-3 business days
Get Refund
Refund processed within 5-7 days after verification
Exchange Policy
You can exchange your item for a different size or color of the same product, subject to availability.
Non-Returnable Items
Custom-made items
Items personalized according to your specifications
Innerwear & intimates
For hygiene reasons, these cannot be returned
Sale items
Items marked as "Final Sale" or clearance
Gift cards
Gift cards and e-gift vouchers
Used or damaged
Items that have been worn, washed, or altered
Missing tags
Products with removed or damaged tags
Important Information
Damaged or Defective Items
Received a damaged or defective item? Contact us within 48 hours of delivery for a replacement or full refund. Keep photos for documentation.
Wrong Item Received
If you receive a wrong item, contact us immediately. We'll arrange pickup and deliver the correct item at no additional cost.
Cancellation After Shipping
Once shipped, orders cannot be cancelled. You can refuse delivery and the item will be returned to us for a full refund.
International Orders
International orders can be returned, but return shipping costs must be borne by the customer. Contact our international support for instructions.
How to Initiate a Return
Option 1: Through Your Account
- 1Log into your Sutikala account
- 2Navigate to "My Orders"
- 3Find the order to return/exchange
- 4Click on "Return" or "Exchange"
- 5Select items and provide reason
- 6Submit your request
Option 2: Contact Customer Service
returns@sutikala.com
Phone
+91 80-1234-5678 (Mon-Sat, 10 AM - 7 PM)
+91 98765-43210
Please have your order number ready when contacting us.
Easy & hassle-free
Need Help with Returns?
Our customer service team is here to assist you with any return or exchange queries.