Privacy Policy

1. Introduction

Sutikala ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

2.1 Information You Provide to Us

• Identity Data: First name, last name, username, date of birth, gender
• Contact Data: Email address, telephone number, billing address, delivery address
• Financial Data: Payment card details (processed securely through payment providers)
• Transaction Data: Details about payments to and from you, and details of products you have purchased
• Profile Data: Your username and password, purchases, orders, your interests, preferences, feedback and survey responses

2.2 Information We Collect Automatically

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, products and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your order, including managing payments, fees and charges
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy
• To enable you to participate in promotions, competitions and surveys
• To administer and protect our business and website (including troubleshooting, data analysis, testing)
• To deliver relevant website content and advertisements to you and measure their effectiveness
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "data subject access request")
• Request correction of the personal data that we hold about you
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data to you or to a third party
• Withdraw consent at any time where we are relying on consent to process your personal data

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow us to remember your preferences and choices
• Targeting Cookies: Used to deliver advertisements more relevant to you and your interests

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may share your data with:

• Payment processors for secure payment processing
• Shipping and logistics partners for order delivery
• Marketing platforms for email communications (if you've opted in)
• Analytics providers to help us improve our services
• Customer service platforms to provide support

9. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.

10. International Data Transfers

We may transfer your personal data outside of India. If we do so, we ensure a similar degree of protection is afforded to it by ensuring at least one of the appropriate safeguards is implemented.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: